FIRS Unveils Revised Working Process To Harmonise Tax Fee

The Federal Inland Income Service (FIRS), has unveiled its revised Normal Working Process (SOP), describing it as a crucial step towards delivering constant, clear, and citizen-focused tax companies throughout the nation.

Particular adviser on communication technique and advocacy to FIRS chairman, Collins Omokaro, stated the up to date SOP is a “very important hyperlink” in FIRS’ broader transformation agenda aimed toward unifying taxpayer expertise in all its over 300 workplaces nationwide.

“That is about folks, expertise, and influence. It’s a step towards a tax system that helps voluntary compliance and nationwide growth,” Omokaro stated.

He famous that for a few years, FIRS area workplaces operated with good intentions however typically used differing strategies, which generally led to confusion amongst taxpayers.

The revised SOP, he stated, gives a single roadmap for key processes reminiscent of registration, fee, audit, and enforcement.

Describing the SOP as greater than only a procedural guide, he emphasised that it displays the values of accountability and repair excellence championed by the manager chairman, Dr. Zacch Adedeji.

“This SOP is not only a technical doc—it’s a declaration of who we have gotten as a service,” Dr. Adedeji was quoted as saying. “It displays our dedication to transparency and repair to the Nigerian folks.”

Omokaro added that the revised SOP aligns with the continuing digital transformation inside FIRS, guaranteeing that each human and technological techniques work in concord to ship sooner, extra dependable, and taxpayer-friendly companies.

Past enhancing public-facing companies, the SOP can also be anticipated to boost inner effectivity and employees confidence, by offering clear steering and selling higher coaching and analysis techniques.

“With this rollout, each FIRS employees member has a transparent mandate: research it, apply it, and embody it. That’s how we’ll earn the belief of Nigerians,” Omokaro stated.

The SOP reform, he concluded, is a component of a bigger effort to reposition FIRS as a very service-driven establishment—outlined by readability, consistency, and shared dedication to nationwide progress.