Salesforce CEO Marc Benioff has revealed that Synthetic Intelligence (AI) now performs between 30% and 50% of the work on the San Francisco-based software program large.
In keeping with a Bloomberg report, Benioff disclosed this whereas talking in an interview, noting that AI is now embedded in varied job features at Salesforce, together with software program engineering and customer support, and has allowed the corporate to scale operations with fewer hires.
The disclosure got here almost a 12 months after the corporate carried out vital workforce reductions.
In July 2023, Salesforce laid off about 300 staff, a part of what it referred to as a broader technique to “optimise its construction and drive development.”
“All of us should get our heads round this concept that AI can do issues that we have been doing earlier than. We will transfer on to do higher-value work,” Benioff mentioned.
Benioff’s remarks come amid ongoing issues about AI changing human labour.
Executives at different main tech companies, together with Microsoft and Alphabet (Google’s father or mother firm), have additionally acknowledged that AI is now producing as much as 30% of recent code on sure tasks.
The Salesforce CEO’s disclosure got here barely every week after Amazon CEO Andy Jassy informed employees to embrace AI and warned that the expertise will result in a smaller company workforce within the subsequent few years.
Jassy mentioned he anticipated AI to result in “effectivity positive factors” that may permit the agency to scale back its company workforce.
“We’ll want fewer individuals doing a number of the jobs which are being executed as we speak, and extra individuals doing different varieties of jobs,” he wrote in a memo to the corporate’s employees.
“It’s arduous to know precisely the place this nets out over time, however within the subsequent few years, we count on that this may cut back our whole company workforce as we get effectivity positive factors from utilizing AI extensively throughout the corporate,” he added.
A latest report by the Worldwide Labour Organisation (ILO) in collaboration with Poland’s Nationwide Analysis Institute (NASK) revealed that 25% of jobs globally are probably uncovered to generative synthetic intelligence (GenAI), with clerical and extremely digital roles most affected.
The report, titled “Generative AI and Jobs: A Refined International Index of Occupational Publicity”, which was launched on Tuesday, Might 20, 2025, affords what the authors describe as essentially the most detailed international evaluation up to now of how GenAI might reshape the labour market.
In keeping with the report, whereas one in 4 jobs (25%) worldwide is probably uncovered to GenAI, that determine climbs to 34% in high-income international locations, reflecting larger digital integration in these economies.
