Home airways in Nigeria refunded a complete of N1.038 billion to five,285 passengers between April and June 2025, in line with information launched by the Nigerian Civil Aviation Authority (NCAA).
The disclosure was made in a put up shared on the NCAA’s official X account on Monday, highlighting the Authority’s ongoing regulatory oversight and efforts to make sure that airways adjust to passenger safety obligations.
Whereas the NCAA didn’t present an in depth breakdown of refunds by airline or route, the put up highlighted the mixture refund exercise throughout the second quarter of the 12 months.
“Between the months of April–June (2025), home airways in Nigeria paid refunds to air passengers as follows:
Whole Variety of Passengers refunded: 5,285
Mixed whole refunds (in naira): N1,038,505,680.80,” the Authority wrote.
In latest public consciousness campaigns, the NCAA has repeatedly clarified that though flight cancellations could entitle passengers to refunds or compensation, these outcomes are ruled by particular situations outlined in Nigeria’s civil aviation laws, significantly Half 19 of the NCAA Rules 2023.
Importantly, a cancelled flight doesn’t mechanically assure a seat on the following scheduled flight. Reasonably, it entitles the affected passenger to a seat on the following accessible flight with open seats.
If the quick subsequent flight is already totally booked, passengers should not anticipated to be displaced for his or her sake — a normal follow that aligns with worldwide aviation protocols.
The Authority additionally famous that if an airline supplies cancellation discover not less than 24 hours earlier than departure, passengers should not anticipated to report back to the airport, and the airline just isn’t obligated to supply additional help.
Nonetheless, when notification just isn’t offered inside that window, and a passenger exhibits up on the airport, the airline is required to supply care and help — together with refreshments, lodge lodging (the place relevant), rerouting, rebooking on one other service, or {financial} compensation, relying on availability and the precise scenario.
The Authority additionally inspired all air travellers to check Nigeria’s civil aviation laws to raised perceive their rights and tasks when dealing with flight disruptions. Being knowledgeable, the NCAA famous, empowers passengers to take the proper steps and ensures faster decision of grievances.
