The Federal Competitors and Shopper Safety Fee (FCCPC) has mentioned that latest court docket judgments in opposition to Multichoice Nigeria Restricted and Peace Mass Transit have strengthened Nigeria’s client safety legal guidelines.
The chief vice chairman and chief government officer of the FCCPC, Mr Tunji Bello, described the rulings as landmark victories for Nigerian shoppers and a transparent demonstration of the power of the Federal Competitors and Shopper Safety Act (FCCPA) 2018 in holding service suppliers accountable.
“These judgments present the power of the FCCPA, which empowers shoppers to hunt redress and requires service suppliers to satisfy lawful requirements of honest service supply.
“The courts have as soon as once more confirmed that client rights in Nigeria are actual, enforceable, and should be revered,” Bello mentioned.
Bello recommended the judiciary for selling equity and accountability within the market and applauded the affected shoppers for pursuing justice by means of lawful channels fairly than resorting to self-help.
“The legislation gives a number of methods for shoppers to specific their grievances, and these choices affirm the judiciary’s willingness to guard client rights,” he said.
He disclosed that between March and August 2025, the FCCPC facilitated recoveries exceeding N10 billion for shoppers throughout 30 sectors, reflecting what he described because the rising effectiveness of Nigeria’s client safety framework. Bello added that constant judicial enforcement now enhances the Fee’s regulatory work, making certain that violators face actual penalties.
In Lagos, Justice R. O. Olukolu of the State Excessive Court docket awarded N5 million in damages to a DStv subscriber, Ben Onuora, for the wrongful disconnection of his lively subscription.
The court docket held that Multichoice acted unlawfully by chopping off service regardless of verified fee, inflicting undue inconvenience to the claimant and his household.
The court docket ordered instant reconnection and an extension to cowl the disconnection interval, citing Sections 130, 136, and 142–145 of the FCCPA, which safeguard shoppers’ rights to high quality service and maintain suppliers answerable for interrupted or faulty supply.
In Enugu, Justice C. O. Ajah of the State Excessive Court docket dominated that Peace Mass Transit’s “no refund after fee” coverage was unlawful and void below Sections 120, 104, and 129(1) of the FCCPA. The corporate was ordered to refund a passenger, Tochukwu Odo, and pay N500,000 in damages after failing to finish a paid journey.
The court docket held that denying refunds for unrendered providers violates statutory client rights.
The FCCPC, established below the FCCPA 2018, is Nigeria’s principal company for client safety and competitors regulation. The Fee promotes honest market conduct, safeguards client rights, and ensures accountability throughout all sectors of the financial system.
