The Central Bank of Nigeria (CBN) has identified about 40 million Nigerians living with disabilities as an underserved segment of the financial system that could present new opportunities for fintech companies.
CBN Governor Olayemi Cardoso, represented by Abiodun Olalekan Okunola, Head of the Innovation Management Division at the CBN, made the remarks at Nigeria Fintech Week 2026 in Lagos.
He said the financial system has not done enough to develop technology and services that meet the specific needs of persons with disabilities, urging fintech companies to begin looking at solutions that address the challenges faced by the group.
Cardoso said the CBN’s work with the National Agency for Persons with Disabilities had brought attention to gaps in the financial system’s ability to serve people living with disabilities.
He said the financial system had not sufficiently innovated to accommodate their needs.
The Governor gave the example of visually impaired customers who may have money in their bank accounts but face difficulties when they visit financial institutions.
He said the issue extends beyond technology to how financial institutions’ staff interact with customers with disabilities.
Cardoso said financial institutions would therefore need to train their staff to respond appropriately to customers with disabilities.
The Governor also highlighted the limitations of fingerprint-based identification for some customers, citing people affected by leprosy who may no longer have fingerprints.
He said the financial system would need to consider alternative forms of identification for such customers.
Cardoso said millions of Nigerians remain excluded because financial technology solutions have not been specifically designed around their needs.
Beyond the financial inclusion implications, Cardoso said the size of the underserved population represents an opportunity for fintech companies that can develop solutions for people with disabilities.
He urged fintech organisations to begin looking at solutions that address the financial needs of people with disabilities.
He described exclusion as the third “brake” that needs to be lifted, after fragmentation and the deficit of trust.
The CBN’s latest comments come as financial institutions and regulators continue to develop initiatives aimed at expanding access to financial services among underserved groups.
FirstBank announced in September 2025 that it was developing tailored financial services for blind, partially sighted and physically challenged customers.
The development came as the CBN continues to pursue broader financial inclusion through digital payments and fintech.
In June 2026, the CBN said its Payment System Vision 2028 aims to raise financial inclusion to 95% of the adult population by 2028, potentially bringing 50 million additional Nigerians into the formal financial system.
